Only damaged/faulty products or incorrect goods sent will be entitled for return or exchange. You may exchange your goods if the products in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 24 hours from goods received.

We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: MYEPPO DIGITAL SDN BHD (Maybank Account Number: 514161-164605) contact us with proof of deposit for our reference before we courier the exchanged goods to you.

Kindly inform Customer Service before returning the item otherwise the request will not be processed. Sale or promotional items are not eligible for return and exchange unless the incorrect item was received or the item was damaged on arrival.

Customers have to bear the postage fees for shipping item(s) back to us during the return process, we will refund a maximum of RM5.00 for your return shipping charges to your account.

Please provide the return parcel tracking number for all items.

Please allow 14 working days for this process to be completed.

Refunds will based on customer actual paid – Final payment to refund, voucher cannot be changed into cash term.

For customer service or inquiries on shipping issues:

Please contact us at [email protected].

Our customer service will contact you during working days and hours.