Shipping & Delivery
Our Shipping & Delivery Policy
All orders are processed with 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification email when your order has shipped.
Note that order processing times are separate from shipping times.
Currently, we only provide shipping to Peninsular Malaysia and East Malaysia.
Shipping Fees & Charges
|PLACES||COURIER SERVICE AGENT||EST. DELIVERY DAYS|
|Peninsular Malaysia||GDex||5 days|
|Sabah & Sarawak, Labuan||EasyParcel||7 days|
Delivery Cut off Time
We try our best to ship out all orders within 3 business days of receiving your order. In most cases, this will occur either on the same day or the next day. All orders received after 11 a.m will be shipped out earliest the next business day.
Do note that orders are only processed and shipped out during business hours. Our business hours are 9am – 5pm Monday to Friday, excluding public holidays.
If we have attempted to deliver your order but you were not present to receive it, you will be presented a card with details to arrange for a re-delivery.
If our courier agent unavailable to reach you after 3 delivery attempts, the products will be returned to our warehouse. Customer will be charged on the re-delivery charges according to the Postage charges listed in item No.1 after arrangement of re-delivery for 3 failed attempts.
During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.
Only damaged/faulty products or incorrect goods sent will be entitled for return or exchange. You may exchange your goods if the products in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 24 hours from goods received.
We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: MYEPPO DIGITAL SDN BHD (Maybank Account Number: 514161-164605) contact us with proof of deposit for our reference before we courier the exchanged goods to you.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. Sale or promotional items are not eligible for return and exchange unless the incorrect item was received or the item was damaged on arrival.
Customers have to bear the postage fees for shipping item(s) back to us during the return process, we will refund a maximum of RM5.00 for your return shipping charges to your account.
Please provide the return parcel tracking number for all items.
Please allow 14 working days for this process to be completed.
Refunds will based on customer actual paid – Final payment to refund, voucher cannot
change into cash term
For customer service or inquiries on shipping issues:
Please contact us at firstname.lastname@example.org.
Our customer service will contact you during working days and hours.